What Our Customers Are Saying About Us
We like to think that making our customers happy is our most important
goal. Here are just a few comments from our happy customers:
"Ordered on Friday and got my order this past Monday. That is awesome service and I live on the east coast!"
–Cheryl W.
"Thank you. Your website is really easy to use and I love my cross-stitch kit. The "gift" was a surprise. Your service is outstanding."
–Dawn E.
"...I searched the web to see if your company could be found and boy did I find "heaven". It is like being in a lolly [candy] shop and not knowing where to start...thank you for opening up a new world."
–Pamela in Australia
"I bought a small hanging chandelier-type lamp from my local Target and wanted to embellish it to make it unique. I got a hold of Basha Kooler's Beaded Home Decor and made the Beaded Chandelier Bulb Covers for the three bulbs in my lamp. It turned out so nice that my friends are all wanting to do something similar."
–Kathy
"I was SO thrilled yesterday when my order arrived in the mail! Wow. Wanted to let you know what an extreme pleasure it has been doing business with you. Your product selection is the best, prices are wonderful, and your service is fast, professional, friendly and terrific. Thanks so very much for making my first shopping experience with you such a great one. I'm delighted to become your newest steady customer!"
–Judith
"Thank you. You have been very helpful. Your response to my issue has encouraged me to choose you in the future when I am purchasing new charts. You are right, I do not have a printer that can print the page large enough so I appreciate you mailing the chart to me. Again thank you for your help."
–Patti G
"The kits I ordered from you arrived the other day. They are gorgeous and my fingers are itching to get started! Thank you for the 2 little pictures as well. They are just in time for Christmas decorations or cards.
I am very grateful that you took the time and trouble to sort out the problem over the address for my credit card billing. Muchas Gracias again from sunny Spain."
–Jane M
"Thank you, you have the best web site and easiest to use that I've seen and I look around a lot."
–Regina B
"Thank you for sending me the charts for the Gingerbread Mice Stocking. I love this pattern. I can not tell you how many years I've looked for a "mouse" themed Christmas stocking.
You also included the color conversion chart. This proved to be quite the life saver! I need to pick up a few of the colors, finish the sock I'm doing for my oldest Army-bound son and then I'm ready to start mine!
Thank you for going the extra mile for me. I truly appreciate your efforts.
A very happy cross-stitcher,"
–Jan K
"I ordered for the first time on Saturday and got my order on Wednesday! I ordered from a catalog company two weeks ago and still haven't received that order. I will definitely do business with you in the future! I especially liked your "gifts". That was a big surprise.
Good Job!!"
–Terri T
"I simply want to say a BIG thank you for making the Hebrew Alphabet available! It will help me quite often :) And I love Kooler designs -- don't have nearly enough of them!"
–Gloria
"I just wanted to show you the Star of David project finished! I already gave to my friend, and I have to say that he really loved it! Many thanks for all your beautiful designs!"
–Maria
"Wow, your Customer Service is really terrific. I asked about a pattern from a kit that was 10 years old and you found it for me. I am definitely coming back!"
–Anna
"I ordered a book on Friday and got it on Monday. That's awesome delivery service."
–Pat
"I received the stocking on Friday and can I tell you how happy I am? Thank you so much for sending this. I am more thrilled than you can imagine"
–Suzanne
"I ordered two books and three cross-stitch kits on Thursday afternoon and received them Tuesday. I was amazed at the speed and to find that correct goods were enclosed and that all the goods were there -- none of this "items to follow" stuff! Thank you for the fantastic products and service. I will recommend you to friends and will order again."
–Kathy - Australia
"I can't thank you enough! Customer service takes a beating these days but Kooler Design stands head and shoulders above the norm. Thank you for making my sister's birthday special."
–Bette
"I received my order today and I am more then just pleased......I LOVE THAT
TURTLE. He is going to a good home he is for my 1 year old grandson, if his
aunt who collects turtles doesn't see him first.
Thanks again for your high quality of merchandise.....and I love my summer
sampler also."
–Jackie W
"I love that little design.(Christmas in a Box) Please give us more designs. I have just placed an order and just love all your designers charts and kits. Thank you for bringing us such beautiful things to cross stitch.
Happy New Year and I am looking forward to all the new things in the coming year. I love the flowers, santa's and animals."
–Reba
"I just love the designs you all do. When I get catalogs or go to different online sites I can usually tell the Kooler Designs without looking at the description. I just wish I could buy all of the needlepoint and embroidery kits! Just keep designing and giving me pleasure whenever I see your work!"
–Rhona
"Your customer service is outstanding!!! I will be
visiting your on-line store often and I've been telling my friends about my experience with your amazing customer service and giving them the website address."
–Kelly
"I received the chart and my first impression was that the colors were beautiful! Then I went to your on-line store and saw the finished design and it is just perfect!!! It is even better than I imagined. I love the colors and the design is just adorable. My sister will be so surprised, she knows I'm making a birth record but she thinks it is a Noah's Ark (another one of Linda's) I've been working on. Thanks again to the both of you! You have gone above and beyond and I really appreciate it!"
–Kelly N.
"I've just discovered your website and am overwhelmed at the quantity of items that you offer as well as the beautiful craftsmanship displayed not only in the projects but in your website advertising as well.
I would especially like to commend Sandy Orton for her fine work. My mother, sister and I have all ordered the four season samplers. We are tyring to see who will finish the summer sampler first! We truly enjoy the detail and beauty of the cross-stitch pieces but we're a little dismayed at all the backstitching required!! Nevertheless, it is the attention to detail that makes the fine arts what they are."
–Nicole
"Just wanted you to know that I finished the Butterfly Birth record. I did stray from the pattern in places, some was personal choice, other
times because of mistakes!!! Thanks again to you and Linda for everything! It turned
out beautifully, in spite of my errors!!"
–Kelly N.
"Thank you! Thank you! Thank you! I have the instructions. They are the right ones. I appreciate your help so very much. Please pass this onto your supervisor. You are a GEM!"
–Jackie
"I've received my copy of 100 luvable pets and WOW, great book, I love it. Hope there will be a 101 luvable pets!"
–Beverly
"Just a quick note to say a grateful thank you for such efficiency and ease of purchasing from your company. Living in Australia I really didn't expect my parcel to arrive as early as today (Friday, being only 5 days) but it did and in good condition as well, much to my delight. I just wanted to let you know of my appreciation and as to how impressed I was, I will have no hesitations in recommending you to my interested friends for any future dealings."
–Kerrie
"My Pattern Maker Pro arrived on Friday and I love it already. It is SSSOOOO superior to PC Stitch Pro - they're not in the same league.
I've been playing with it this afternoon and it's quite easy to use and the manual is wonderful. I printed all 188 pages. Thanks so much for your advice"
–Shari
"We received the kit and instructions via 1st class priority mail on Friday! Wow...you all are the best!
Thank you from both of us... we already see that some of the stocking was done with 3 threads instead of two. Also, Kris (the sister) used a different stitch than the Continental. So, we have some fixing to do, then off we go as quick as a bunny!
We will recommend your site (already did to Kris) to our friends when we get the compliments on the Light House and the Snowman stocking."
–Ken
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